Refund & Return Policy
We accept order cancellation within 12 hours after placing the order. If the order is canceled you will get full refund in 2-3 days.
We cannot cancel the order if the product is already shipped out.
If you want to cancel the order, please contact us by email: email@example.com.
(attached your order number or confirmation email)
30-Day Unconditional Refund Guarantee for Unopened & Unused Items
Undamaged products could be returned for a full refund for any reason within 30 days of the date of purchase. Most importantly, we will refund you after the warehouse inspect and confirm the parcel. Kindly note: The returns should be sent back to LeMuna warehouse.
Returns must include all accessoriesand in its original package.
For non-quality related warranty claims, buyer is responsible for shipping costs. All return shipping charges must be prepaid and Non refundable. We do not accept COD deliveries; they will be rejected.
Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day return policy expire 30 days after the warranty claim is made. For non-quality-related issues with expired warranties, returns will not be processed.
If you want to return your items, Please contact us by email: firstname.lastname@example.org.
(attached the order number and the status of the products)
18 Months Warranty
We are responsible for any quality defects and offer you 18-month warranty for any quality problem. If the buyer has damaged/misused the item(s), it will not be eligible for warranty.
We provide replacement or refund after confirmation via email@example.com (attached the order number and the status of the products)
Late or missing refunds
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Or contact your bank. Processing time is needed before a refund is posted.
If you have done above all and you still have not received your refund, please contact us at firstname.lastname@example.org
Mon-Fri 9AM-6PM (HKT)